support for your Vivint Go!Control system
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View Articlechanging the batteries
While you’ll never hear the annoying “beep…beep…beep..beep…” in the middle of the night alerting you of low batteries coming from your Vivint devices, you will still be required to change the batteries...
View Articlevivint gives back – a personal touch in cancer care
There are few things as frightening and potentially devastating as a cancer diagnosis. With that in mind, Vivint volunteers recently completed a service project for patients at the Huntsman Cancer...
View Articlevivint gives back – families helping families in calgary
For those struggling with poverty, a warm meal and a kind smile can go a long way. The Calgary Mustard Seed Homeless Shelter believes that men, women, and children experiencing poverty deserve a...
View Articleproduct features – smart thermostat
Now that the seasons are changing and it seems summer might finally be on its way, our thermostat is increasingly important and constantly in flux. I am so grateful for our smart thermostat (it’s my...
View ArticleWelcome to Our New Support Site
People always say good help is hard to find these days, but that just won’t cut it with us. Our customers are our obsession, which means we’ll do anything to make sure you have what you need at all...
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Browse by Category – Find what you need
One of the great things about our new Support site is that it’s designed with you in mind. We know that you’re unique and have your own unique way of thinking, so we’ve given you multiple ways to find...
View ArticleUpdate your Emergency Contacts
Did you know your emergency contacts are one of the most important ways to ensure you know about an emergency as soon as it happens? It’s true. Hopefully your home and family are never involved in an...
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Common Questions – Quick ways to get the answers you need
Our Support site may be new, but the information contained in it certainly is not. We always strive to provide you everything you need to lead a simply smarter life, and a big part of that is making...
View ArticleAccess to a chat representative
Sometimes you need help and you need it quickly–you might not have time to call in and risk getting put on hold. Or maybe you just don’t want to call in. Either way, there’s a solution for you on our...
View ArticleSystem features – key fob
When we first got our vivint home automation system, I was worried about triggering false alarms. It turns out the key fob is a useful product feature that reduces the chance of any false alarms. It’s...
View ArticleOptimizing your electronic door lock
At Vivint, we are all for making your system your own. Your home is as unique as you are, and your Vivint system should reflect that. You shouldn’t have to leave the default settings on any of your...
View ArticlePanel updates
Here at Vivint, we’re always trying to improve our customer experience. And part of taking care of customers like you is making sure you have the most up-to-date technology. You already have a Vivint...
View ArticleHelp! My door and window sensors are sending false alarms
Technology is just one of those things—when it works, it’s amazing. When it doesn’t, well, it’s not so amazing.That’s why we try to keep all of our products simple, so even when you receive a message...
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it’s getting cold outside … are you ready?
Temperatures are dropping across the country. In fact, in the next few weeks, most of the US is preparing for an “arctic outbreak.”And while that means warm fires and hot chocolate at night, it also...
View ArticleEvery door is different – get the right sensor
Our goal is to have our system be as unobtrusive as possible. We don’t want it to be an eyesore or even a distraction. That’s why we offer two types of doors/window sensors: regular and recessed. The...
View ArticleLive Agent Chat Support
At Vivint, we recognize how important it is to our customers to have support readily available. Not only do we have a 24/7 Customer Care call center, we also have live agent chat support available...
View ArticleMaking online payments is easy
Did you know you can pay your bill online? The best part, it can be done when it is convenient for you. You are also able to view your billing history and update billing information from...
View ArticleMoving made easier
Planning to move? Reduce the stress and worry that inevitably comes from moving by following a few simple tips. Heavy boxes? Make friends with people lifting weights at the gym Don’t pack the dog and...
View ArticleMarrying into my Vivint Smart Home
After my wedding just a few months ago, I moved into my husband’s home that is secured by a Vivint Smart Home system. He taught me how to use the system, and I have loved how simple it is to use and...
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